FAQs

Frequently asked questions

Q: How long does it take for orders to be dispatched?

A:

Standard delivery:

Dispatch of your online order from our Sydney office will generally take between 3 – 5 business days from the time of your order being placed.

Express delivery:

Express orders are dispatched no later than next business day from our Sydney office. 

Please note that dispatch timeframes do not include public holidays or weekends.

Special order items:

Orders ship from Japan within 1 week after purchase. Once your order arrives in Sydney, typically between 10-14 days after order placement, you will receive tracking information . You should receive your order in about 2-3 weeks from initial date of purchase.

 

Q: How can I track my order?

 A: Tracking number for your online order will be included in your ‘order dispatched’ email. This is generally sent 3 – 5 business days after you place your order. If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please contact us here. Please note during peak times this dispatch time may be longer.  

 

Q: Can I amend/cancel my order after it has been confirmed and paid for?

A: Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart and details before checking out.

 

Q: Do I have to create an account to shop?

A: Not at all! You can check out as a guest.

 

Q: My order is a gift. Will it include an invoice or price tags?

A: Nope! Lots of people love gifting tea, we will make sure there is no pricing or invoice within the parcel. 

 

Q: Can I gift-wrap my order?

A: At this stage we are unable to do gift-wrap.

 

Q: Can I order a gift card online?

A: Absolutely! You can purchase a digital gift card on our website here. 

  

Q: How should I store my matcha?

A: To ensure your matcha tastes good from the first sip to the last drop, we recommend storing your tea in airtight tins and put away from direct sunlight. You can check out here for more information.

 

Q: Does Gojap MATCHA sell wholesale?

A: We do wholesale matcha powder to bakeries and restaurants. To find out more, please email us at sales@gojapmatcha.com.